Questions Answered

Frequently Asked Questions

Here you will find some of the most commonly asked questions about our competitions and how it all works. If you can’t find what you’re looking for, then contact us.

On the home page of our website you will see a box which says “Competitions”, Click that and you will be taken to the Competition page where you can select which competition you would like to enter by clicking “BUY TICKETS”

  1. Select your prize you would like to enter.
  2. Buy your ticket(s) by lucky dip or number choice ( depending on if the competition has that option)
  3. Checkout and you will receive email confirmation of the order also you can check in the entry list of that competition.
  4. Tune in on our Facebook page for the live draw once the competition has ended.

There is also a free entry route available. Terms and condition apply

We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

The opening and closing date of the competition(s) are stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control.

The competition is open to residents of the United Kingdom only who are 18 years or older.

We do not except entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.

If you are the winner, the prize will be yours. You can do what ever you wish with it, including selling it.

We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.

We do not share your data with any third parties unless this is necessary for administering the competition.

Full details of how we use your data are included in our Privacy Policy which you can read here.

If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.

You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.

No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages.

Even if you do not want to participate in any promotional exercises, we may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.

You can enter the competition as many times as you wish up to any limit we specify. Your entries may be restricted if we reach the maximum number of entries.


Whilst this isn’t gambling, we still urge you to keep this fun and not spend more than you can afford.

Everyone who entered and is on the entry list of the competition will be entered into a draw. The winner will then be chosen at random from all the entries.

The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry your chances of winning will be no worse than 1 in 3,000. 

You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above your chances of winning will be no worse than 1 in 300.  

If you haven’t received an email from us confirming your entry then please check your spam mail. If it is not in there, please email us at

We do not offer refunds of entry fees including if you are disqualified from the competition for any reason.

If you have any questions that have not been answered here, please email us at and we will happily answer them for you.

Instant Wins Explained

It’s all in the name really! When you buy tickets for an instant win competition, you have a chance at winning an instant prize! The prizes could be anything from site credit to cash and everything in between.

When you purchase your tickets, you’re randomly assigned a ticket number between 1 and the max tickets set on the prize.

The ticket numbers you purchased could win you an instant prize!

At it’s core, instant win competitions offer one main prize that anyone can win just like a regular competition. This is determined on the live draw.

Then there’s a series of instant wins that you can win before the draw. You win these prizes at any time before the draw by purchasing your tickets.

Navigate to the “Instant Wins” tab down by the description. Here you’ll see the list of prizes to be won along with the ticket number that wins that prize.

As soon as you checkout and land on the “Order Received” page you’ll be notified if you’ve won. It will tell you your winning ticket number and the prize that you’ve won.

You can head back to the competition page itself and see within the “Instant Wins” tab as well.


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